Senior Project Officer

Location Sydney, New South Wales
Discipline Program
Job reference 109381
Salary Negotiable

  • Initial 12 Month Contract
  • Full-Time Opportunity
  • Sydney CBD Location

ManpowerGroup is actively engaged with a Federal Government organisation that is now looking for a dedicated Senior Project Officer to join their team. This person will provide operational oversight and governance of contact centre consumer support operations through quality assurance activities.

Key Responsibilities

  • Work collaboratively with the knowledge management team to define the knowledge management strategy for the knowledge base
  • Produce, audit and maintain high quality, up-to-date, and searchable content for staff across varying support and investigation teams
  • Work effectively across the Agency and with external stakeholders to develop and support new and existing products, features, and services
  • Establish writing guidelines based on knowledge base best practices and lead, coach and develop article authors
  • Perform telephony monitoring and assess adherence to knowledge base content and customer support processes. Identify trends and analyse the user experience to report effectiveness of knowledge content and use.

About you

  • Previous experience as a project officer or project advisor
  • Excellent Stakeholder engagement and communication skills
  • Proven ability to work autonomously and in a team
  • Strong problem-solving skills and appropriate judgement of difficult situations
  • Proven ability to adapt in situations that lack clarity and work to resolve hurdles.

Eligibility Requirements

  • Candidates MUST be Australian Citizens at the time they apply

Please feel free to reach out and register your interest for this role by sending me your resume

Maroun Ghossain
Let's Connect
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Aboriginal and Torres Strait Islander people are encouraged to apply.

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Greythorn Pty Ltd is a wholly owned subsidiary of ManpowerGroup

State: QLD, licensee/s Manpower Services (Australia) Pty Ltd, LHL-02026-D5L4Q. State: QLD, licensee/s Greythorn Pty Ltd, LHL-02014-Y5F6D. State: SA, licensee/s Manpower Services (Australia) Pty Ltd, LHS 288856