Technical Support Engineer

Location Sydney
Discipline Information Technology
Job reference 161396
Salary AU$80000 - AU$110000 per annum + Super

The Role
We are seeking well-rounded, junior and senior, customer-facing Technical Support Engineers. This is a Permanent position based in Sydney. You will support cloud solutions team over the phone and and provide an enriched and successful customer experience. You will bring in expertise in providing excellent support experience to customers with solutions.

Key Responsibilities:

  • Troubleshoot, debug, and diagnose customer issues encountered and provide solutions
  • Improve the serviceability of the product by testing new features and developing tools to scale field deployment and auto-support infrastructure
  • Provide analysis of our existing customer base to avoid and minimise risks in the field
  • Define and lead changes to product with development engineering team based on feedback from customers and field implementations
  • Expertise with VMware, Citrix, Microsoft in resolving issues and improvements
  • Develop and work on internal and external knowledge bases
  • Go above and beyond to support their business and use


  • Excellent verbal and written communication and analytical skills.
  • The passion and ability to learn new things and grow with the organisation
  • 3-5 years of experience in troubleshooting :
  • Virtualization - VMware ESXi
  • Networking - Layer 2/3
  • Linux Systems
  • Storage Analysis

If you have relevant skills/experience please reach out for more details!

Madhuri Mhanta
Key Accounts Consultant
Let's Connect
+ 61 386 334 112

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Aboriginal and Torres Strait Islander people are encouraged to apply.

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