Customer Support Representative

Location North Sydney, North Sydney Council, New South Wales, Australia
Discipline Customer Service/Sales Support
Job reference 110280
Salary Negotiable

Customer Support Representative

Contract Role
Location - WFH/ Macquarie Park
Part Time - 15 hours to start with

Please Note - Due to stay at home requirements in NSW, this role will begin with approx 15 hours per week, increasing to a steady 20 hours per week. I envisage the hours will increase to full time hours during busy periods. Looking for someone with flexibility relating to hours.

Job Description

  • Providing support via email, telephone and online to customers in New-Zealand and Australia. To pet owners and to business customers.

  • Back-up support to biopharma customer service team as required (eg. Answering phones and order entry, holiday cover).

  • Direct contact with individual customers to troubleshoot, solve their issues & escalate as appropriate (Connected technical Products - think pets and phone based apps).

  • Use of all online systems to support customer service provision.

  • Work with fulfilment centres to ensure smooth provision of customer service.

  • Support of ongoing business operations, including the use of new systems, occasional order taking, sales administration, and trouble shooting.

Experience & Skills

  • 1- 2 years of Customer service experience

  • CRM usage experience

  • Working with a technical product

  • B2B customer support and order processing for Australia and New Zealand

  • Experience using order management systems such as SAP or other ERP

  • Tech savvy, computer savvy and an excellent communicator

Jyoti Dua
Information Technology
Key Account Consultant
Let's Connect
+ 61 2 9263 8644

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State: QLD, licensee/s Manpower Services (Australia) Pty Ltd, LHL-02026-D5L4Q. State: QLD, LHL-02014-Y5F6D. State: SA, licensee/s Manpower Services (Australia) Pty Ltd, LHS 288856