Customer Support Representative - Part time
Contract Role
Location - WFH/ Macquarie Park
Part Time - 15 hours to start with
Please Note - Due to stay at home requirements in NSW, this role will begin with approx 15 hours per week, increasing to a steady 20 hours per week. I envisage the hours will increase to full time hours during busy periods. Looking for someone with flexibility relating to hours.
Job Description
- Providing support via email, telephone and online to customers in New-Zealand and Australia. To pet owners and to business customers.
- Back-up support to biopharma customer service team as required (eg. Answering phones and order entry, holiday cover).
- Direct contact with individual customers to troubleshoot, solve their issues & escalate as appropriate (Connected technical Products - think pets and phone based apps).
- Use of all online systems to support customer service provision.
- Work with fulfilment centres to ensure smooth provision of customer service.
- Support of ongoing business operations, including the use of new systems, occasional order taking, sales administration, and trouble shooting.
Experience & Skills
- 1- 2 years of Customer service experience
- CRM usage experience
- Working with a technical product
- B2B customer support and order processing for Australia and New Zealand
- Experience using order management systems such as SAP or other ERP
- Tech savvy, computer savvy and an excellent communicator
Jyoti Dua
Information Technology
Key Account Consultant
Let's Connect
https://www.linkedin.com/in/jyoti-dua-45a0478/
+ 61 2 9263 8644
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