Employee Success Specialist V

Location Sydney CBD, Sydney, New South Wales, Australia
Discipline HR
Job reference 110184
Salary Negotiable

An exciting opportunity to join a global cloud-based customer relationship management platform has recently made itself available. Our client provides customer service, marketing automation, analytic, and application development focused enterprise applications.

This 12-month contract is the perfect opportunity for an experienced program lead to step into the world of global CRM technology. You will be responsible for managing the development needs of a group of manages. Reporting directly to the Senior manager of the People Leadership Development team and form an intrinsic part of the global talent experience function.

Key Responsibilities:

  • Manage the implementation of the vision, strategy, plan, and learning design for a defined Leadership Transition(s) and related audience
  • Manage the program and integrate critical milestones and time-lines to effectively deliver across all development interventions for the assigned Transition Learning Journey,
  • Facilitates training and development sessions, interactive meetings, and a variety of solutions via multiple modalitys' to diverse audiences
  • Drive learning experience-related communication with participants and stakeholders
  • Manage budgets and operating expenses
  • Designs and facilitates training and development sessions, interactive meetings, and a variety of solutions via multiple modalitys' to diverse audiences.
  • Develop specific evaluation and assessment tools to measure impact
  • Manage internal stakeholder relationships (i.e., Faculty, Coaches, etc.).
  • Own and manage external vendor relationships for the Transition Learning Journey
  • Develop own design, delivery, and stakeholder management skills
  • Contribute to the facilitation and coaching of leaders and development of teams.
  • Constantly raises the bar to innovate, simplify and maximise the effectiveness of new and existing people leadership development programs

Essential Criteria

  • Full cycle learning and development experience
  • Excellent communication and influencing/ relationship Management skills
  • Great facilitation and coaching skills.
  • Knowledge of Self-directed learning platforms and social learning platforms.
  • Ability to work with local and virtual teams across time zones.

Desirable Criteria

  • Certification and experience with relevant tools/instruments for individual and group development
  • Experience working within a Sales focused product/tech set-up
  • Proficiency G-Suite