Mobility Operations Specialist

Location Sydney
Discipline Information Technology
Job reference 161339
Salary Negotiable

About the company:

Our client is one of fastest growing cloud-based CRM companies and has proudly won the 'Best Places to Work' award multiple times in a row. They help businesses deliver exceptional customer experiences through their integrated CRM platform.

Primary responsibilities:

The client is seeking a highly motivated and energetic professional with a passion for onboarding & enablement to join their APAC Delivery team.

  • Communicate effectively with the users
  • Managing a queue with 50+ tickets at a time and updating them consistently
  • Provision and dispatch devices for internal users that are having hardware issues
  • Respond promptly to escalations for technical support via all communication channels
  • Provisioning of devices for new hires and existing employees
  • Follow standard procedures to keep data quality
  • Manage device inventory inclusive of device forecasting, auditing, recycling of used devices, and disposal preparation
  • Provide training to users on the proper usage and configuration of their mobile devices with a positive attitude and empathy
  • Work with the IT Helpdesk team, Provisioning, Infrastructure Operations, Systems Engineering, IT NOC, Security, and other teams to identify and resolve escalations and optimise processes
  • Troubleshooting: Mobile devices inclusive of hardware, services, and internal applications
  • Documentation: case status and provides updates to management and end-users. Process documentation
  • Develop, document, and maintain standard operating procedures, best practices, and customer service guidelines
  • Drive project deliverables for the team
  • Assist IT Asset Management in forecasting demand for services and devices
  • Assist with any other tasks that will keep mobile operations running smoothly

About You:

  • 1-2 years experience in a related role, preferably provisioning while supporting a large organisation
  • Strong attention to detail
  • Excellent verbal and written technical documentation skills
  • Strong team player with service-oriented attitude and customer focus
  • Strong research and problem-solving abilities are required
  • Current knowledge of Mobile devices (iPhone/iPad, etc.), hardware/software, and general technology trends
  • Must be a go-getter who thrives on working in a fast-paced environment
  • Knowledge in the support and function of iOS and Android devices
  • Knowledge in the area of mobile services and optimisation of plans
  • Knowledge in telephony
  • Bachelor's degree (preferred)

To submit your application, please select Apply Now and submit your CV in MS Word format or reach out to me directly for a confidential discussion.

Please note only shortlisted candidates will be contacted.

Krisha Parashar

Associate Consultant

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