The Role is located within the Information Technology Services Branch in the Information Management and Technology Division. The Division provides innovative and integrated ICT Systems and information management services and support. The function of the IT Services Branch is to maintain and support the security of infrastructure and systems to deliver the capabilities and services to meet required business service levels.
ROLE PURPOSE
Build, implement and document network solutions and services for handover to network operations
Role responsibilities:
- Develop conceptual, logical, or physical network designs.
- Implement network changes in conjunction with network operations
- Analyse and troubleshoot performance issues
- Prepare operational documentation as required
- Integrate with approved monitoring and alerting platforms for operational and security monitoring
- Support and problem investigation during project build and implementation stages
- Manage handover of network services to operations for ongoing support
- Engage and consult with EAs, Solution and Program Architects to support and integrate overall solution with departmental network and security standards and industry best practice
- Engage with cloud & infrastructure engineers and network operations to complete detailed design and plan RFCs for solution implementation
- Provide support and consultancy for project and other activities as required
Deploy and manage infrastructure, cloud and network services in support of corporate and schools based users. Support the implementation of IT services across the department.
KEY ACCOUNTABILITIES
IT Design
- Collect and collate content from stakeholders to support IT design and development
- Design and develop systems and program specifications
- Implement systems in accordance with the department's Architecture Standards and policies
IT Reviews
- Participate in technical reviews and provide expert advice
- Review and participate in development of technical documents
- Provide expert advice for technical documents
- Participate in QA processes
IT maintenance and issue resolution
- Assist operational support team to Investigate problems reported by users
- Assist operational support team to Maintain system security
- Assist operational support team to Monitor and analyse IT performance
- Provide technical support for system/software release/go live/warranty stages
Reporting
- Provide advice and make recommendations about data reporting
- Provide advice on reports and data generated by systems, databases and tools
REQUIRED CAPABILITIES
Knowledge and Skills
Planning and Organising
- Establishes systems and procedures to guide work and track progress
- Identifies processes, tasks and resources required to achieve a goal
- Recognises actual and potential barriers and finds effective ways to deal with them
- Sets clearly defined objectives and priorities and operates accordingly, reviewing and adjusting as required
Specialist Expertise for 'Information Technology'
- Contemporary knowledge of information management technologies and their application within a business context. Needs: - Extensive experience implementing network services across a large distributed organisation leveraging Cisco-based switches and routers, Palo Alto firewalls, F5 across on-premise and public cloud (Azure/AWS)
Consultancy
- Assists clients to clarify their needs
- Clarifies expectations of the roles, process and outcomes
- Develops practical solutions to problems
- Liaises regularly with clients
- Provides advice in area of expertise
- Responds flexibly to client needs
Personal Qualities
Conceptual and Analytical Ability
- Deals with concepts and complexity comfortably
- Has creative ideas and can project how these can link to innovations
- Uses analytical and conceptual skills to reason through problems
Customer Focus
- Actively seeks to meet customer needs
- Committed to delivering high quality outcomes for clients
- Listens to customers
- Seeks ways to improve services
Detail Focus
- Highlights practical considerations of plans and activities
- Identifies gaps in information
- Looks for logical sequences of information
- Observes fine details
QUALIFICATION
- Essential : Minimum 5 years' experience deploying infrastructure or network services across large enterprise environments Information Technology
- Essential : Cisco (routing, switching, wireless), F5, Palo Alto
- Desirable : Cloud network, Equinix Cloud Exchange, Azure networking, AWS, Oracle, Solarwinds, Ansible, Terraform, Python (network automation and provisioning
PROFESSIONAL ASSOCIATIONS
- Desirable : Accreditation technology Certifications across data centre, cloud and network
Juan Carlos Marino Londono
Recruitment Specialist
ManpowerGroup is committed to being a Diversity Confident Recruiter and encourages applications from people from a diverse range of backgrounds, including people with a disability. Please indicate your preferred method of communication in your resume and please let us know if you require any reasonable adjustments should you be contacted for an interview.
Aboriginal and Torres Strait Islander people are encouraged to apply.
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