Service Delivery Manager
Key responsibilities:
- Partner with the Account Executive and other leadership on strategic planning and focus on overall customer health.
- Ownership and oversight of any delivery projects.
- Anticipate potential issues and act before they become real.
- Achieve goals for retention, NPS, customer satisfaction and growth
- Trusted advisor/Client Advocate for the Customer. Develop a working relationship with Customer(s) key contacts.
- Escalation Point on Operational aspects for the Customer.
- Hold internal stakeholders accountable
- Understands the customer priorities and organizational structure
Skills / Experience:
- Must be multilingual - speaking and writing in Japanese and English
- Extensive Service Delivery experience essential
- Point of Contact for all customer escalations and service action plans
- Strong knowledge of Microsoft products (Excel, Word, PPT)
- Accounts receivable experience
- Customer facing role experience
- Experience working with and managing partners/vendors
Louise Hoo-Curran
Principal Consultant
Let's Connect
louise.hoo-curran@au.manpowergroup.com
ManpowerGroup is committed to being a Diversity Confident Recruiter and encourages applications from people from a diverse range of backgrounds, including people with a disability. Please indicate your preferred method of communication in your resume and please let us know if you require any reasonable adjustments should you be contacted for an interview.
Aboriginal and Torres Strait Islander people are encouraged to apply.
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State: QLD, licensee/s Manpower Services (Australia) Pty Ltd, LHL-02026-D5L4Q. State: QLD, licensee/s Experis Pty Ltd, LHL-02014-Y5F6D. State: SA, licensee/s Manpower Services (Australia) Pty Ltd, LHS 288856
