About Our Client
Our client is a global FMCG business with brands reaching billions of people each day. They are currently seeking a Customer Service Coordinator on a permanent basis to join their business asap.
About the Role
Reporting to the National Customer Service Manager your responsibilities include
- Answer all phone calls in a professional and friendly manner
- Obtain and evaluate all relevant information to handle product and service enquiries
- Provide pricing and delivery information
- Process orders promptly and accurately in line with company policy and procedures
- Ensure any follow up action for customers is organised to meet deadlines
- Communicate and coordinate with other departments to ensure effective customer service
- Handle complaints and problems from all customers in the first instance and refers major problems to the appropriate person
About you
- Relevant tertiary qualifications
- Proficiency in SAP preferred
- Minimum 3 years of experience in a similar role
- Ability to maturely deal with customer complains in a calm and professional manner
- High level of accuracy and attention to detail
- Ability to take onboard quickly technical knowledge and skill
On Offer
This is a permanent opportunity to work in a fast-paced environment. Offer is an excellent salary package and onsite parking.
For any further questions please feel free to call Rhea Dsouza on 0455 409 667.
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State: QLD, licensee/s Manpower Services (Australia) Pty Ltd, LHL-02026-D5L4Q. State: QLD, licensee/s Greythorn Pty Ltd, LHL-02014-Y5F6D. State: SA, licensee/s Manpower Services (Australia) Pty Ltd, LHS 288856, State: SA, licensee/s Greythorn Pty Ltd, LHS 288821. For queries relating to 'Labour Hire Licences' ONLY please contact: 'labour.hire.licensing.enquiries@au.manpowergroup.com' (do not apply to the advert using this email).
