IT Field Technician / Desktop Support
Contract Role - On-site
The Role
You will be working with a leading independent provider of technology services who is engaged with multiple clients/institutions.
You provide On-Site hardware/software repairs and support to our customers both corporate and consumer on a wide range of desktop IT equipment as well as consumer in-home networks.
Assist in complete repairs within contracted Customer Service Level Agreement's (SLA's) with a high level of Customer Satisfaction.
Key Responsibilities
- Diagnosis and repair of computers, printers and other peripherals and related electronic devices primarily on-site but also in the workshop as required
- Perform installation or relocation of hardware
- Liaise with customers on appointment times if required to manage and meet customer expectations
- Applies routine diagnostic routines and determines spares requirements for repair assignments.
- Ensure that all customer related paperwork (Call Job sheet, or other specific) is completed correctly and passed to the 'Call Co-ordination' team promptly
- Ensure items have been repaired to manufacturer's specifications.
- Perform technical duties in accordance with company procedures on basic equipment including utilising their experience to solve problems within their area of experience.
- Able to apply logical, methodical, analytical approach to isolate and solve complicated hardware, software or network related problems
- Organise shipping & return of OEM stock as required
Skills/Experience
- Experience with diagnosis and repair of computers, printers and other peripherals and related electronic devices
- Effectively communicate and to work with other technicians, technical employees, managers and customers in technical support situations
- Work independently at a customer's site as required or in a team environment
- Have good written Communication Skills
- Completing paperwork specific product training
- Reliable, confident and a self starter who is able to work independently
- Own Vehicle and current drivers license
- Holding valid Working with Children Check or happy to opt for one
Madhuri Mhanta
Key Accounts Consultant
Let's Connect
https://www.linkedin.com/in/madhuri-mhanta-5a4a7a17
+ 61 386 334 112
ManpowerGroup is committed to being a Diversity Confident Recruiter and encourages applications from people from a diverse range of backgrounds, including people with a disability. Please indicate your preferred method of communication in your resume and please let us know if you require any reasonable adjustments should you be contacted for an interview.
Aboriginal and Torres Strait Islander people are encouraged to apply.
By submitting your resume and other personal information with this application you are consenting to this information being collected in line with our privacy policy. Follow the link to learn more - www.manpowergroup.com.au/privacy-policy
State: QLD, licensee/s Manpower Services (Australia) Pty Ltd, LHL-02026-D5L4Q. State: QLD, LHL-02014-Y5F6D. State: SA, licensee/s Manpower Services (Australia) Pty Ltd, LHS 288856
